Privacy Policy

How Wail handles your personal information

Lineup Innovations AB, the incorporated entity of Wail (”Wail”, ”us” eller ”we”) values your personal integrity and that your personal data is treated in a secure and legal way. All processing of personal data takes place in accordance with applicable legislation. This means, among other things, that Wail protects your personal data with necessary measures and that you always have the right to contact us to find out what personal data we have saved about you. To ensure that you feel safe with our handling of personal data, it is important that you read through this policy. Additional information regarding your rights and about personal data processing in general can be found on
If you have any questions about our handling of personal data, you are always welcome to contact us.
This policy explains how Wail handles your personal data and applies when you use services provided through our website, or associated websites, or when you create an account in our app.
Wail gives you the opportunity to purchase tickets or goods for events that you are interested in via our app. The events are arranged by companies and organisations that Wail cooperates with (“Organizers”). Wail is only responsible for the technical mediation of tickets, which means that Wail, via the app, processes your personal data on behalf of the Organizer. Different Organizers may be responsible for different events. This means that different Organizers are responsible for the processing of your personal data depending on which event you purchase tickets for via our website. Before each purchase, we therefore encourage you to read the separate policy that the relevant Organizer refers to in connection with your purchase.

Who is responsible for your personal data?

Wail through Lineup Innovations AB, reg. no. 559301-8855, is the data controller for the processing of your personal data and is responsible for such processing in a legal manner.

How does Wail gain access to your personal data?

Wail collects personal data that you provide to us when using our services through our app or website.

What personal data is processed?

Wail processes the personal data that is provided to us and/or obtained by us. It may be name, email address, telephone number, address details, date of birth, IP address, bank details, as well as other personal data that you provide to us when you use our services.

Why does Wail process information about you?

Your personal data may be processed by Wail, among other things, for the following purposes:

  • fulfill our commitments to you,
  • identify you as a user and ensure secure login to your customer account via our app,
  • manage card payments and verify the validity of the card,
  • improve your use and experience of our app and website and our other services,
  • enable good customer care and service by, for example, answering questions that you ask us,
  • send newsletters and provide you with relevant offers,
  • use as a basis for invoicing and accounting, and
  • compile statistics.

When does Wail have the right to process your personal data?

Wail has the right to process your personal data for the fulfillment of our commitment to you according to our Terms of Use, contract or, for specific purposes, which you have given your consent to. Wail may also have the right to process your personal data due to requirements in law or regulation.

Who has access to your personal data?

Your personal data is processed by Wail and Wail's data processors. As a rule, we do not disclose your personal data to third parties unless we are required to do so by law, regulation or decision of an authority or to protect our rights or the rights of third parties. If it is necessary to fulfill our commitment to you, we may share your personal data with Organizers with whom you have a contractual relationship due to purchases you have made via our app, website, or with the Organizer's partners or suppliers.
We do not forward, sell or exchange your personal data for marketing purposes to third parties.

Transfer to a third country

Wail only transfers personal data to countries outside the EU/EEA if the relevant country has an adequate level of protection or is covered by standard clauses according to the EU or the European Commission or if this is specifically stated in connection with your submission of your personal data to us. For example, we transfer personal data to the US based on the EU Commission's standard clauses on permitted transfer to third countries.

How long does Wail save your personal data?

Wail only saves your personal data for as long as it is necessary for Wail to fulfill the purpose or purposes of the processing in each individual case.

What rights do you have?

You have the right at any time (free of charge once a year) to request information about what personal data Wail has saved about you. Your request must be in writing and signed by you and must contain information about your name and personal identification number. This is necessary for us to ensure that we provide the information to the right person.
If your information is incorrect, incomplete or irrelevant, you can request that it be corrected. We cannot delete your data if there is a statutory requirement for storage, such as accounting rules or when there are other legitimate reasons why the data must be saved, such as unpaid debts.
If your personal data is incorrect or incomplete, you can also adjust your data yourself by logging into your account in our app and updating your profile.
You can withdraw your consent to let us process your personal data at any time.
Requests for register extracts, information or correction of incorrect information should be sent to:
The information will be sent to your registered address.
You also have the right to file a complaint with the supervisory authority for the processing of personal data, if applicable.

How are your data protected?

Wail constantly works to take all appropriate technical and organizational measures required in each individual case to protect your personal data and otherwise ensure that processing takes place in accordance with applicable legislation.
When sensitive personal data, such as bank details in the form of credit card numbers, is transferred to other websites, it is protected through the use of encryption over the Secure Socket Layer protocol (SSL protocol).

Updating of this privacy policy

Wail makes ongoing changes to this privacy policy. A new version becomes effective when it is made available on the website

Contact information

Do not hesitate to contact us if you have any questions about our handling of your personal data. Our contact information can be found below.